PRIVACY POLICY:
INTRODUCTION:
When you use BAGit, you confide in us with your data. We are committed to honoring that trust. This begins with helping you comprehend our security policies.
This policy defines the manner in which BAGit will collect, hold and protect the information about the website and/or mobile app to test the data we gather, use and share.
Data Collection and Uses
BAGit collects personal data:
provided by users to BAGit, such as during account creation
created during use of our services, such as location, app usage, and device data
from other sources, such as other users or account owners, business partners, vendors,
Social-Media Login
Want to attract new users by making it simple to create an account on your website or app? Start with a social media login button with the BAGit App.
Social media logins allow new users to create an account by clicking a button and using the same credentials they use on their favorite social sites with your site.
This allows developers to maximize their reach by connecting with users' social media profiles so users can cross-post between their own social media profiles and websites.
To bring the functionality login, BAGit provides you the feature called “Sign-up with Facebook”, “Sign-up with Google,” or “Sign-Up with Apple.” Using this, you can easily find out all the details according to personalized recommendations.
For example, when you share Facebook information with us like your Facebook ID number, we use this information only to verify your BAGit account among global platforms. We use this information as per strict declarations in our privacy policy.
1. Data provided by users. This includes:
Data Controller:
The information we collect
BAGit collects:
Data that you give to BAGit, for example, when you make your BAGit account.
Data is made when you utilize our services, for example, area, utilization, and gadget data.
Information from other sources, such as BAGit partners and third parties that use BAGit APIs.
The accompanying data is gathered by or for BAGit:
INFORMATION YOU PROVIDE:
This may include:
Service Provider’s Profile :
The information we collect on the perspective of identifying are listed below:
The collection of this information by us is used only for background verification to assure the quality of services.
User Profile
We collect the data when users create the uber accounts with the app. This includes the following
Data collection mainly includes gender and date of birth details. (When required for certain services or programs such as some features enabled to confirm the age and allow them to use the app.
The inclusion of gender permits the users such that women can provide or receive the services to/from the women. This enables the services to be perfectly fit for both genders.
We may use the photo only to verify the identity clearly with the latest technologies. For more information, refer to the section in the title “How We Use Personal Data”.
INFORMATION CREATED WHEN YOU USE OUR SERVICES:
This may include:
Location information
Depending upon the BAGit services you use and your application settings or gadget consents, we may gather your appropriate location data as decided through information, for example, GPS, IP address, and Wi-Fi.
Providers and Users can utilize the BAGit application without permitting BAGit to gather their location information. Be that as it may, this may influence the usefulness accessible on your BAGit application.
For instance, on the off chance that you don't permit BAGit to gather your area data, you should enter your “get address” data physically. What's more, area data will be gathered from the provider and connected to your record, regardless of whether you have not permitted BAGit to gather your area data or not.
Service information
We gather service information identified with your utilization of our services, including the kind of services you asked for or gave, your request subtleties, date and time the service was given, money charged. Likewise, on the off chance that somebody utilizes your advancement code, we may connect your name with that individual.
Usage information
We gather data about how you interface with our services. This incorporates data, for example, get to dates and times, application highlights or pages, application crashes and other framework action, kind of program, and outsider destinations or services you were utilizing before cooperating with our services.
Sometimes, we gather this data through treats, pixel labels, and comparable advancements that make and keep up remarkable identifiers. To discover increasingly about these advancements, if it's not too much trouble see our Cookie Statement.
Communications data
We empower our users to speak with one another and BAGit by means of the BAGit applications, sites, and other services. For instance, we empower providers and Handy users, who are beneficiaries, to call one another (in a few nations, without revealing their phone numbers to one another).
To give this administration, BAGit gets some data with respect to the calls, including the date and time of the call/content and the substance of the interchanges. BAGit may likewise utilize this data for customer support services (counting to determine questions between users), for wellbeing and security purposes, to enhance our items and services, and for investigation.
INFORMATION FROM OTHER SOURCES:
This may include:
While you accessing the BAGit App, we collect the information when
Account creation/registration in the apps
As a service provider or as the user
Electronic money and/or electronic wallet
Usage of chat features in the apps
During feedback collection
Whenever you use the BAGit App, you may give us the technical and location data . If the app is accessed via the mobile device, then it will track and collect the geo-location information in real-time.
Location Permission: When using the BAGit app via mobile app, users are directed to activate the Global Positioning System(GPS) to enable us to give the better experience.
Contact Permission: Whenever the service or delivery booking happens in the app, contact address is an essential thing. On providing consent to access the contact details, BAGit collects the billing address, delivery address, email, phone etc.
Camera Permission: While using BAGit app, search via images needs the access of the camera. Giving permission to use the camera makes the users take the picture easily.
External Storage Permission: You may give access to use the external storage or media in mobile phones while using the app.
BAGit employees through which you make or access your BAGit account, for example, installment suppliers, internet-based life services, or applications or sites that utilize BAGit APIs or whose APIs BAGit utilizes, (for example, when you arrange a stumble on Google Maps).
Money-related services suppliers (on the off chance that you are a provider).
Accomplice transport organizations (in the event that you are a provider who utilizes our services through a record related to such an organization).
The proprietor of a BAGit for Business or BAGit provider profile that you use.
BAGit may consolidate the data gathered from these sources with other data in its ownership.
How we use personal data
"BAGit does not sell or share user personal data with third parties for their direct marketing, except with users’ consent"
Safety & Security
In order to maintain the security and integrity of services, We use your personal data. This includes
Consistent Support
BAGit uses this personal information to address and investigate the user's concerns and provide the responses at the right time.
Research/Development
The collection of date of birth, gender, and related personal information by BAGit was used to improve the user experience. This information also helps us to offer the services in a convenient and easy-to-use manner.
Enable In-App Communication
Message or call of the service providers in order to get the services directly at the doorstep. Fulfilling the user obligations confined with our Terms of Use with us.
Marketing/non-marketing campaigns
Collecting personal data is a helpful one for immediate market needs. This includes sending messages to the users regarding
Communication in the form of email, SMS, social-media is enabled only after getting consent from the user side. BAGit transparency is getting from the user side to enable marketing efforts to be efficient.
Also, BAGit uses the data to send alerts regarding non-marketing aspects:
BAGit uses personal data to address any claims and disputes related to our services. To meet the requirements fall under laws, regulations, and the operating licenses or agreements related to cover legal aspects.
Cookies and third-party technologies
BAGit and its accomplices use cookies and other identification technologies on our applications, sites, messages, and online promotions for purposes portrayed in this approach.
Cookies are little content documents that are put away on your program or gadget by sites, applications, online media, and commercials. BAGit utilizes treats and comparable advancements for purposes, for example,
Validating Customers
Investigating webpage traffic and inclines, and by and large understanding the online conduct and premiums of individuals who associate with our administrations.
These substances may utilize treats, web reference points, SDKs, and different innovations to recognize your gadget when you visit our webpage and utilize our administrations, and in addition when you visit other online locales and administrations.
It would be ideal if you see our Cookie Statement for more data with respect to the utilization of cookies and different advances portrayed in this area, including in regards to your decisions identifying with such advances.
Choice and Transparency
BAGit gives the way to you to see and control the data that BAGit gathers, including through:
You can likewise ask BAGit to give you clarification, duplicates, or revision of your information.
PRIVACY SETTINGS:
The Privacy Settings menu in the BAGit Provider application enables clients to set or refresh their area and contacts sharing inclinations, and their inclinations for getting portable notices from BAGit. Data on these settings, how to set or change these settings, and the impact of killing these settings are depicted underneath.
Location information
BAGit utilizes users' gadget area administrations to make it simpler to get a sheltered, dependable Handy service at whatever point you require one. Area information enhances our administrations, including pick-ups, routes, and client bolster.
You can empower/incapacitate or change BAGit accumulation of user area data whenever through the Privacy Settings menu in the BAGit application, or by means of the settings on your cell phone.
On the off chance that you cripple the gadget area benefits on your gadget, your utilization of the BAGit application will be influenced. For instance, you should enter your get or drop-off areas physically.
What's more, area data will be gathered from the provider amid your outing and connected to your record, regardless of whether you have not empowered BAGit to gather your area data.
Notifications: Account and handy service updates
BAGit gives clients arranged status warnings and updates identified with your record. These warnings are an important piece of utilizing the BAGit application and can't be handicapped. In any case, you can pick the strategy by which you get these notices through the Privacy Settings menu in the BAGit application.
Notifications: Discounts and news
You can enable BAGit to send you push warnings about limits and news from BAGit. You can enable/impair these notices whenever through the Privacy Settings menu in the BAGit application.
BAGit transparency
BAGit enables users to access and/or control data that BAGit collects, including through:
BAGit also enables users to request access to or copies of their data, changes or updates to their accounts, or deletion of their accounts, or BAGit restricts its processing of user personal data.
A. Privacy settings
The Settings > Privacy menu in the BAGit app allows riders and order recipients to set or update their preferences regarding location data collection and sharing, emergency data sharing, and notifications.
Location data collection (riders and order recipients)
Riders and order recipients can enable/disable BAGit to collect location data from their mobile devices through their device settings, which can be accessed via the Settings > Privacy > Location menu.
Share Live Location (Riders)
Riders can enable/disable BAGit to share their real-time location data from their mobile devices with their drivers through their device settings, which can be accessed via the Settings > Privacy > Location menu.
Emergency Data Sharing
Riders may enable BAGit to share real-time location data from their mobile devices with emergency police, fire, and ambulance services. Such data may include approximate location at the time the emergency call was placed; the car’s make, model, color, and license plate information; the rider’s name and phone number; pickup and dropoff locations; and the driver’s name.
Riders may enable/disable this feature via the Settings > Privacy > Location menu, or the Safety Center.
Drivers and delivery persons can also enable/disable Emergency Data Sharing via the App side menu > Emergency contacts,
Notifications: account and trip updates
BAGit provides users with trip status notifications and updates related to activity on their account. These notifications are a necessary part of using the BAGit app and cannot be disabled. However, users may choose the method by which they receive these notifications through the Settings > Privacy menu.
Notifications: discounts
Users may enable BAGit to send push notifications about discounts and news from BAGit.
Communications from restaurants and merchants
Users may opt-in to receive communications from certain restaurants while placing an order in the BAGit Eats app. Those who opt-in may choose to cease receiving such communications through the Your trip > Call
DEVICE PERMISSIONS
Most portable stages (iOS, Android, and so on.) have characterized specific kinds of gadget information that applications can't access without your assent. These stages have diverse authorization frameworks for acquiring your assent.
The iOS stage will caution you that the first run through the BAGit application needs the authorization to get to particular sorts of information and will give you a chance to assent (or not assent) to that.
Android gadgets will advise you of the authorizations that the BAGit application looks for before you first utilize the application, and your utilization of the application establishes your assent.
In-app ratings pages
After every trip, drivers and riders are able to rate each other on a scale from 1 to 5. An average of those ratings is associated with a user’s account and is displayed to other users for whom they provide or receive services. For example, rider ratings are available to drivers from whom they request transportation, and driver ratings are available to their riders.
This 2-way system holds everyone accountable for their behavior. Accountability helps create a respectful, safe environment for drivers and riders.
Riders can see their average rating in the main menu of the BAGit app.
Drivers can see their average rating after tapping their profile photo in the BAGit Driver app.
Delivery persons may also be rated by order recipients, restaurants, and merchants. Click here for more information.
User personal data requests
BAGit provides users with a variety of ways to learn about, control, and submit questions and comments about BAGit’s handling of their personal data.
Accessing data: Users can access data including their profile data and trip or order history through the BAGit apps or via BAGit’s website. Users can also use our Explore Your Data feature to view an online summary of information about their account, such as number of trips or orders, rating, rewards status, and number of days since they’ve been an BAGit user. Users can also request access to their data here.
Receiving data: Users can request a copy of their personal data using our Download Your Data tool. For an overview of the data available through that tool, please click here. Users may also request a copy of their data here.
Changing or updating data: Users can edit the name, phone number, email address, payment method, and photo associated with their account through the Settings menu in BAGit’s apps or driver portal. Users may also request to update or correct their data here.
Deleting data: Users may request deletion of their account at any time through the Settings > Privacy menus in the BAGit app, or through BAGit’s website (riders and order recipients here; drivers and delivery persons here).
Objections, restrictions, and complaints: Users may request that we stop using all or some of their personal data, or that we limit our use of their data. This includes objecting to our use of personal data that is based on BAGit’s legitimate interests. BAGit may continue to process data after such objection or request to the extent required or permitted by law.
In addition, depending on their location, users may have the right to file a complaint relating to BAGit’s handling of their personal data with the data protection authority in their country. For example, users in the European Union and South America may submit such requests to the data protection authorities in the country in which they live.
Users may submit the above requests here.
Updates to this policy:
We may sometimes refresh this arrangement. On the off chance that we roll out huge improvements, we will inform you of the progressions through the BAGit applications or through other implies, for example, email.
To the degree allowed under pertinent law, by utilizing our administrations after such notice, you agree to our updates to this strategy.
We urge you to occasionally survey this strategy for the most recent data on our protection rehearsals. We will likewise make earlier forms of our protection strategies accessible for the survey.
Data Deletion Policy
This sets out our policy for responding to requests for deletion of data under data protection law. This policy explains the rights of the data subject in relation to data deletion and the responsibilities of BAGit in responding to such a request.
An individual has the right to erasure, also known as ‘the right to be forgotten. The principle underpinning this right is to enable an individual to request the deletion or removal of personal data where there is no compelling reason for its continued processing.
As stipulated in data protection law, individuals have a right to have personal data erased and to prevent processing in specific circumstances:
• Where the personal data is no longer necessary in relation to the purpose for which it was originally collected/processed;
• When the individual withdraws consent;
• When the individual objects to the processing and there is no other legal ground for the relevant processing activity;
• When the personal data was unlawfully processed;
• Where the personal data has to be erased in order to comply with a legal obligation.
The BAGit online system stores data about individuals in order to do grocery delivery services effectively. We store the name, e-mail address, gender, home address, mobile number, and subsequent details of individuals in order to create a report, which is stored on our secure servers on a country basis. This data is stored and used in accordance with our Privacy Policy, which can be found at: https://bagitdeliveries.co.za/privacy_policy
If consent is provided, personal data (including the above, plus address, telephone number, and notes) may be stored in our CRM system for the purposes of contacting you regarding BAGit news, products, and promotions.
Contact Us:
BAGIT DELIVERIES (PTY) LTD
(Registration no 2020/050879/07 )
22A WAHLBERG EAGLE STREET, 22A, CENTURION, GAUTENG, 0149
Email: info@bagitdeliveries.co.za
Website: https://bagitdeliveries.co.za/